The problem in most cases of non-delivery may be found in the recipient’s Internet Service Provider. If you have received a “Sent” confirmation, and you have not received a “Read” confirmation, this usually means that there is a failure with delivery by the recipient’s ESP, employer organization, or recipient’s e-mail inbox causing a failure preventing your recipient from experiencing your Doozy Cardtoon. The first place to look is in your Card History.
Here are some reasons your Doozy Cardtoon may not have been read:
Was the card sent to the recipient’s correct e-mail address?
If the email address is bounced by the recipient’s Email Service Provider, you should see a bounce notice in your card history next to the card you sent. Emails may be bounced if even a period or one letter is incorrect in the address.
To check the accuracy of the recipient's email address you entered, look for the card in your Card History. To the right of the card's information is the status. Does it indicate the card was "Undeliverable" or "Bad address"?
If so, click "Resend" to edit the card's information, specifically the recipient's email address. When ready, click "Send" as you did before to send the corrected card.
Is the Recipient’s Mailbox Full or Inactive?
If recipient’s e-mail box is inactive, closed, or over its size quota, their Internet Service Provider will not deliver your Doozy Cardtoon to your recipient’s inbox. You might inquire of your recipient if this is the case.
Is the recipient’s spam blocker or Internet Service Provider blocking Doozycards?
If your recipient or their service provider has spam or other blocking software, it may be blocking emails from doozycards.com. Some unfamiliar businesses may seem suspicious to some providers. If so, your recipient may need to change their Spam Blocker or notify their Internet Service Provider to accept e-mails from Doozycards.
Is the recipient’s workplace network blocking Doozy e-mail notifications?
If your recipient is currently on a corporate, government or other organizational network, the network’s firewall or other screening software might be blocking e-mails from Doozycards.com. Your recipient will need to contact their IT personnel to have them adjust the screening or blocking process to allow e-mails from Doozycards.com. If they want to send us the organization’s IT contact names, we will send the IT personal a letter from Doozy Cards that addresses our legitimacy, privacy statements and non-spamming policies.
If your recipient’s card was not delivered because of spam or other blocking software, you may be able to use your own e-mail provider to send the cardtoon.
When you sent the card from Doozy you were also sent a confirmation e-mail from Doozy (unless you clicked on the option not to receive the confirmation). In this confirmation email is a link to the cardtoon you sent.
Using your email’s forwarding process, forward your confirmation e-mail to your recipient’s e-mail address.
If your recipient can receive e-mails from you they will be able to open the forwarded confirmation e-mail you sent and click on the link to view your Doozy cardtoon.
You could also cut and paste the link from the confirmation email or from the card itself accessed via your Card Hisotry, into a new e-mail and send that instead of forwarding the confirmation e-mail.